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Heat Network (Metering and Billing)
(Amendment) Regulations 2020
Everything You Need to Know

What are Heat Networks?

Also known as district heating, heat networks are systems that provide a more energy efficient option to individual boilers. They do this by sharing one heating system for either multiple buildings, or one building with multiple occupants who would usually have their own heating system. One large central source of production (e.g. an energy centre incorporating a number of technologies or a large boiler) is used to heat or chill water which is then distributed to a minimum of 1 final customer via pipework for heating, cooling, or hot water.

The Regulations define the main components of a heat network as:

  • A network which provided a shared source of heat for multiple users.
  • Water, steam, or chilled liquids is the heat transfer medium.
  • The heat is used for heating, cooling, and hot water use or processes.
  • The heat is sold to final customers by heat suppliers.

While there is a limitation on how the heat is transferred for it to count as a heat network, there are no restrictions as to what technologies the central heat source can use. The following list includes, but is not limited to, examples of technologies that can be used to heat:

  • Gas, electric, oil, biomass, waste heat, or other fuel fuelled boilers.
  • Combined heat and power (CHP) plant
  • Shared air source/ground source/water source heat pumps.

What is Communal Heating?

Communal heating is a single building with a minimum of two final customers who use the distribution of thermal energy in the form of steam, hot water or chilled liquids from a central heat source through pipework to use for space or process heating, cooling, or hot water. There is no requirement that the central heat source is in the building, however it must only be one building that makes use of the heat.

What are the Regulations?

Prior to 2014, heat networks were unrecorded and unregulated. The Heat Network (Metering and Billing) Regulations 2014 were brought in to both help drive energy efficiency and reduce carbon emissions released; further updates to the regulations in 2015 and 2020 supported this by introducing metering devices. The metering devices decrease energy use and consumer bills, subsequently lowering carbon emissions and supporting fair and transparent billing for customers.

To comply, heat suppliers must submit an initial notification to the Office for Product Safety Standards (OPSS) of any new heat network on or before the day it becomes operational (the first day it supplies heating). This can be done by completing this notification template and emailing it in Excel format to heatnotifications@beis.gov.uk. After the first notification, heat suppliers must submit a new re-notification every four-year period after, for every network that they operate. Please note that all notifications and re-notifications must use the template linked above until OPSS releases its new template.

As of November 2020, heat suppliers must define their buildings into classes (see tables below to find out which classes your building should be in) and where necessary, use a specially developed cost-effectiveness tool to assess whether it would be cost effective for them to install meters in their property(s), and act accordingly depending on which class they are put in. Building classification and the use of the cost effectiveness tools if necessary must be done by 27th November 2021. If meters must be installed then this must all be implemented and functioning for use of billing by 1st September 2022.

The three building classes are:

  • Viable - meters must be installed in building of this class.
  • Open - meters must be installed if a cost-effectiveness assessment says that they will be cost effective to install.
  • Exempt - meters do not need to be installed.

Class Tables

Below are tables created by the government to help heat suppliers class their buildings:

Viable Class

Buildings supplied by a district heat network which fall into the viable class Buildings supplied by communal heating which fall into the viable class

A newly constructed building connected to a district heat network on or after 27th November 2020.

This includes new buildings added to existing heat networks as well as those constructed before 27th November but connected on or after this date.

A newly constructed building (not in the open or exempt class) connected to communal heating on or after 1st September 2022.

This includes buildings which are constructed on or after this date.

Some new buildings with communal heating fall into the open or exempt class (please see relevant tables).

A building that undergoes major renovations relating to the technical services (as defined in the Regulations*) on or after 27th November 2020.

No existing buildings.

An existing building where meter installations have previously been mandatory.

This includes buildings which during the period between 18 December 2014 and before 27th November 2020:

  • Were newly constructed and connected to a district heat network; or
  • Underwent major renovations relation to the technical services of that building (as defined in the Regulations).

No existing buildings.

*'Technical services' means technical equipment for the heating, cooling, ventilation, hot water or lighting (or any combination thereof) of a building.

Open Class

Buildings supplied by a district heat network which fall into the open class Buildings supplied by communal heating which fall into the open class
No new buildings.

A newly constructed building (not in the exempt class) connected to communal heating on or after 27th November 2020 and before September 2022.

Some buildings fall into the exempt class.(please see relevant tables).

No new buildings.

A newly constructed building (not in the exempt class) connected to communal heating on or after 1st September 2022 where:

  • There is more than one entry point for the pipes; or
  • The building (or any part of the building) is supported housing, almshouse accommodation or purpose-built student accommodation.

Some buildings fall into the exempt class (please see relevant tables).

An existing building (not in the viable class) where meters or heat cost allocators are installed in all private dwellings or non-domestic premises in that building. An existing building where meters or heat cost allocators are installed in all private dwellings or non-domestic premises in that building

Any other existing building that does not fall into the viable or exempt class (please see relevant tables), this includes but is not limited to:

  • Existing buildings which were connected to a district heat network before 18th December 2014 (before meters became mandatory for these buildings).
  • Existing buildings which were not originally constructed to be connected at a later stage, on or after 27th November 2020.

Any other existing building that does not fall into the exempt class (please see relevant table).

Existing buildings include those which were not originally constructed to be connected to communal heating but are connected at a later stage, on or after 27th November 2020.

Exempt Class

Buildings supplied by a district heat network which fall into the exempt class Buildings supplied by communal heating which fall into the exempt class
No new buildings.

A new constructed building, not consisting mainly of private dwellings which is connected to communal heating on or after 27th November 2020 where:

  • Heat is distributed by means of a system other than hot water; or
  • The cooling system uses a transfer fluid other than water.

Existing building (not in the viable class) where the building (or any part of the building) is:

  • Supported housing;
  • Almshouse accommodation; or
  • Purpose-built student accommodation.

An existing building where the building (or any part of the building) is:

  • Supported housing;
  • Almshouse accommodation; or
  • Purpose-built student accommodation.

An existing building (not in the viable class), where more than 10% of the total number of private dwellings and non-domestic premises are:

  • Subject to a leasehold interest;
  • The lease began before 27th November 2020; and
  • The lease contains a provision which would prevent billing based on consumption.

An existing building, where more than 10% of the total number of private dwellings and non-domestic premises are:

  • Subject to a leasehold interest;
  • The lease began before 27th November 2020; and
  • The lease contains a provision which would prevent billing based on consumption.

An existing building (not in the viable lcass), not consisting mainly of private dwellings where:

  • The heat is distributed by means of a system other than hot water; or
  • The cooling system uses a transfer fluid other than water.

An existing building, not consisting mainly of private dwellings where:

  • Heat is distributed by means of a system other than hot water; or
  • The cooling system uses a transfer fluid other than water.

If a property falls into the "Open" class then heat suppliers will need to use on of the following cost-effectiveness tools to determine whether they must install meters or not:

  • Full input cost-effectiveness tool - This option is to be used where energy consumption for a building is either estimated or consumption is known but a quote for metering installation casts is not available.
  • Reduced input cost-effectiveness tool - This option is to be used where energy consumption is known and a quote for metering installation costs is avalable.

Regardless of installation date, where metering devices are installed on heat networks, heat suppliers must make sure that these devices record the customers’ consumption of heating, cooling or hot water accurately and in continuous operation. Heat suppliers must use meter readings to bill customers, the bills must be issued annually or more regularly and be based on the customers’ consumption, unless an exemption applies.

What does this mean for Heat Suppliers?

For the purpose of the Regulations, heat suppliers are defined as

“a person who supplies and charges for the supply of heating, cooling or hot water to a final customer, through communal heating or a district heat network”

Heat suppliers must:

  1. Submit a notification to the Office for Product Safety Standards (OPSS) of all new heat networks before or on the day it first supplies heating. They must re-notify every 4 years and let OPSS know of heat networks that have ceased to operate. Both notifications and re-notifications must be submitted to heatnotifications@beis.gov.uk using this notification template.
  2. Use the tables shown above to define their properties and act accordingly:
    1. Viable class properties must install meters, ensure that the devices record customers' consumption and stay in continuous use, and finally use the readings to bill the customer on an annual or more regular basis. The implementation of these devices must be completed by 1st September 2022.
    2. Open class properties must use a cost-effectiveness tool to determine whether they need to install meters or not; this tool is to be used if both the energy consumption of the building and a quote for a building is either estimated or consumption is known. This tool is to be used if the energy consumption for a building is either estimated or consumption is known but a quote for metering installation costs is not available. The use of either of these tools must be completed by 27th November 2021
    3. Exempt class properties are not required to install meters or use the cost-effectiveness tool.
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