We offer bespoke quotes so that we can give our customers the best price possible, every single time. Please see below to check how long your quote is valid for:
If we do need to re-quote, we will always try to keep the quote as similar as possible for you. The quote validity starts from the day that the quote was first provided to you, whether over the phone or via email. Please be aware that if you have received a bulk-discounted quote for a number of properties and would like to go ahead with less than the number quoted for, then we will most likely have to re-quote.
All of our quotes - except domestic EPC quotes - do NOT include VAT, meaning that you will need to add the VAT onto the quote to find the total price. All quotes should be given to you in £XXX+VAT format, if you are given a quote that does not include “+VAT” please double check with the team member who quoted you (unless it is a domestic EPC quote).
There are many tools that can help you calculate a price + VAT, like this VAT Calculator.
Bank transfer (must include invoice number in reference), Debit/Credit over the phone, Cheque (posted to the office, must also include invoice number for reference).
Customers who pay by bank transfer should allow up to 24 hours for their payment to be processed, however we can release their documents earlier if they are able to provide a remittance or screenshot on the bank transfer.
To pay with Debit/Credit over the phone call our freephone on 0800 170 1201 and select “Accounts”. Please note we do not accept American Express.
To pay via cheque you will need to post this to our head offices’ address, which you can find on your invoice, please remember to write the invoice number on the back of the cheque so that we can easily identify the payment with the job. Please note that we are currently not accepting cheque payment, this is because our offices are currently closed to keep our staff safe during the pandemic.
We do not accept cash, so please do not pay the assessor on site.
No, we do not accept cash and none of our assessors should ever accept cash at the appointment.
Post appointment and after we have processed the data to complete the report/certificate we will let you know that the documents are ready with the invoice via email, and on receipt of payment we will release the documents via email.
For SAP services only: Payment is required on booking and works will not begin on SAP services until full payment is received.
For all services (except SAP) we invoice after we have been to site and when we have the documents/certificates finalised. Lead times vary depending on the survey/service, please check your Confirmation of Booking Details Email or “What are your lead times?” below to find out more.
For SAP clients we invoice on booking, prior to any works commencing (payment must be received before we commence work).
If it is past the lead time for your survey and you still haven’t received your invoice then we ask that you please check your spam, junk, and promotions folder, as we are aware that sometimes our emails end up there. If you still cannot find your invoice then please get in touch via our freephone on 0800 170 1201 or you can get in touch here, and one of our admin team will be more than happy to help you.
To get a paid receipt please ask on or after payment, if you are paying over the phone then you can ask then, or if you are paying via bank or cheque then you can get in touch here, or fill in our contact form with the email address and postcode that you used to book and one of our team will send a paid invoice over as soon as possible.
Documents are released via email on receipt of payment. Customers paying by bank transfer should allow up to 24 hours for their payment to be processed (or until the end of the next working day where payment has been sent on a weekend or Bank Holiday).
SAP clients will receive their documents on completion, which is usually 10 working days from receipt of all necessary information.
Monday - Friday 9:00 - 17:30, excluding Bank Holidays. Hours differ around Christmas, please get in touch to find out more.
Our head office is based in Brighton but we work with local assessors and employ staff across the country.
We work with a great team of assessors across the UK, and can provide national coverage.
Our call out fees are to cover the cost of any lost time and materials of our assessors, for example the petrol driven to get to site when they’re denied access.
Customers can use their login on our booking system to easily access all of the documents from jobs that we have carried out for them. If you are an existing customer and can’t remember your password we can reset it for you and send a new login link, please let us know if you need this by calling us on 0800 170 1201 or sending us an email by clicking here.
EPC customers can also locate their completed documents on the EPC register.
We are aiming towards being a paperless company, so for this reason that we provide all of our reports and certificates digitally. This is for both environmental reasons, and also because a paper version of the reports and certificates we provide never legally need to be physical copies. (Apart from DECs, but this is the building owner/managers’ responsibility to display).
Please note these lead times are from the appointment date, not the date that you booked.
We're always happy to help so if you have any further questions please fill in our contact form and one of our admin team will be in touch shortly, alternatively you can give us a call on 0800 170 1201. (Office hours are Mon - Fri 9:00 - 17:30 excl. Bank Holidays).